Privacy Policy — Digital Twin Pro LLC

Effective Date: April 1, 2025 · Last Updated: April 1, 2025

1. Introduction

Digital Twin Pro LLC (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you use our Platforms, including digitaltwinpro.com, openrabbi.com, medicalgraph.com, and faith.com.

2. Information We Collect

Information you provide directly:

  • Name, email address, and contact details when you create an account or contact us
  • Messages and inquiries submitted through contact forms
  • Content you submit, upload, or generate using our Platforms

Information collected automatically:

  • Device and browser information (type, operating system, browser version)
  • IP address and approximate geographic location
  • Pages visited, time spent, and interactions within the Platforms
  • Referring URLs and search terms

Information from AI interactions:

  • Queries and prompts submitted to our AI systems
  • Responses generated and session data (used to improve our models and services)

3. How We Use Your Information

We use the information we collect to:

  • Operate, maintain, and improve our Platforms and AI systems
  • Personalize your experience and surface relevant content
  • Respond to your inquiries and provide customer support
  • Send product updates, announcements, and marketing communications (with your consent)
  • Detect and prevent fraud, abuse, and security incidents
  • Comply with legal obligations
  • Conduct research and analytics to improve our knowledge graph and AI models

4. AI and Knowledge Graph Data

Queries and interactions submitted to our AI-powered Platforms may be used to improve our knowledge graph infrastructure and language model performance. We do not sell individual user queries to third parties. Where possible, data used for model training is anonymized or aggregated.

5. Sharing of Information

We do not sell your personal information. We may share your information with:

  • Service providers who assist us in operating the Platforms (hosting, analytics, email delivery) under strict data processing agreements
  • Legal authorities when required by law, court order, or to protect the rights and safety of Digital Twin Pro LLC or others
  • Business successors in the event of a merger, acquisition, or sale of assets, with notice provided to users

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Keep you logged in across sessions
  • Analyze Platform usage and performance
  • Improve content relevance and user experience

You can control cookies through your browser settings. Disabling cookies may limit some functionality.

7. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Account data is retained until you request deletion. AI interaction logs are typically retained for up to 24 months for model improvement purposes, after which they are anonymized or deleted.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information (“right to be forgotten”)
  • Object to or restrict certain processing
  • Receive a portable copy of your data
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at [email protected].

9. Children's Privacy

Our Platforms are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

10. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

11. International Users

Our Platforms are operated from the United States. If you are accessing the Platforms from outside the United States, please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

12. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to opt out of any sale of personal information. We do not sell personal information. To submit a CCPA request, contact [email protected].

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the “Last Updated” date at the top of this page. We encourage you to review this Policy periodically.

14. Contact Us

For privacy-related questions or requests:
Digital Twin Pro LLC
Email: [email protected]
Website: digitaltwinpro.com