Four checks to run before you write to us. Most problems end at one of them.
1. Check your own internet connection
Your assistant runs in our private cloud, so the road to it is your connection. Open a web page on another device in the house. If nothing loads, the trouble is between you and the internet rather than between you and us — restarting your router usually settles it, and your assistant will be exactly where you left it when the connection returns.
2. Try another device, or the other way in
If the connection is fine, write to your assistant from a different device, or by the other route you normally use — email instead of Telegram, or the other way round. If one road works and the other does not, tell us which. That single fact usually finds the fault.
3. Make sure you are writing from the account we know
Your assistant answers you and nobody else, so it has to know it is you. If it does not answer, or does not seem to know you, check that you are writing from the address or the account named in our letters. If a phone number or an email address of yours has changed, write to us and we move it across — there is nothing to set up again.
4. Updates
Updates are brought to the service by us; you never install anything. If something seems behind, or behaves differently than it did yesterday, tell us and we check it. Backups and restores are ours too — nothing about keeping the service healthy is your job.
Last updated: September 2026.
If none of that does it, write to us; we reply in writing within one business day. Tell us what you have already tried and what you saw — support@digitaltwinpro.com. You will never be asked to diagnose anything.
Your own AI. Your own material. One assistant, yours alone.
$9,995 the first year — everything included. $5,995 each year after. The first year costs more because it contains the preparation — your archive prepared and loaded by hand under a written scope, and your assistant built on it — as well as the first year of the service; every year after is the service running.
Or add the Archive Assessment first — $1,950, credited in full
You order and pay at checkout; we write back within days — a decline returns every dollar, and until our letter confirms the year you may withdraw in writing. From that letter the year is final, and it arrives on the date the letter names. Prefer to write to us first?