Follow these initial troubleshooting steps before contacting support.
1. Power Supply Check
Ensure that the power supply is stable and correctly connected to both the appliance and a reliable outlet. Verify that there are no visible signs of damage on the power cord or adapter.
2. Network Connection Verification
Check your Ethernet cable for any physical damage and ensure it's securely plugged into both the Digital Twin Pro and your network switch/router. Confirm that your network is functioning properly by testing other devices connected to the same network.
3. Firmware Updates
Make sure your appliance’s firmware is up-to-date. Navigate to the dashboard on your phone or computer, check for any available updates and install them following the prompts provided in the interface.
4. System Logs Review
Access system logs through the Digital Twin Pro dashboard to identify any error messages or warnings that can provide clues about what might be causing your issue. This information will be helpful when contacting support.
5. Restart Your Appliance
Sometimes, a simple restart can resolve many issues. Turn off the Digital Twin Pro by unplugging it from power for at least 10 seconds before plugging it back in and restarting the system.
Last updated: July 2026.
If issues persist, consider Managed Care for priority support. Contact us for assistance.
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