Contact
Write to us right here
One inbox, read with care — every note is answered in writing, within one business day.
Before you begin a service that will live with you for a year and more, it is reasonable to want honest answers first — in writing, before our letter confirms a year. This page is how you reach us, whichever door you are coming through.
Not sure yet? Ask us before you order.
Email support@digitaltwinpro.com with the subject “Before I order” and tell us three things:
- What you would hand it first — the reading, the drafting, the archive nobody has organised. If you run a firm or a practice, say so: the confidentiality questions come first, and we answer them plainly.
- Roughly how much material there is, and where it lives today.
- What it should connect to — the mail, the calendar, the folders — and whether anyone else would use it.
We reply within one business day, Miami time, with an honest answer. There is no charge, no obligation — and if this is not right for you, we will say so — in writing, before our letter confirms a year.
One home under one roof, or one practice in one office, is the first year — however many of you there are. Several homes, several offices, or staff spread across sites: by conversation, scoped in writing. Not sure which you are? Order the first year; if it needs more, our letter says so before anything is final. Write with “Larger” in the subject and tell us about the places, the people, and what the assistant would carry. Everything is scoped and priced in writing before anything is built, and these conversations stay private.
Everything else, in writing
Support, once your year has begun
Write to support@digitaltwinpro.com. Replies come within one business day, in writing.
A security or privacy report
Same address, with “Security” in the subject line — it is routed for immediate attention and read first.
Assessments and billing
returns@digitaltwinpro.com. The Archive Assessment is delivered work you keep, credited in full against the first year; the first year is final from the letter that confirms it, and before that letter a decline or a written withdrawal returns every dollar. Thirty days before each anniversary we write with the renewal figure and the link. The formal terms →
Where we are
Digital Twin Pro
382 NE 191st St
Miami, FL 33179
United States
We are a small company: support is written, and the answers come from the people who build the assistants and run them in our private cloud on Amazon Web Services. We are small on purpose: we read every order ourselves.
Or look around first
What it actually does · How it works · What’s included · Every promise, in one place
For executives · For estates · For households · For law firms · For medical practices
The service guarantee · Why nothing ships · Privacy · Terms of service
Ready to begin? $9,995 the first year — everything included. $5,995 each year after. Before it, if you like, the Archive Assessment: $1,950, credited in full. You order and pay at checkout; we write back within days — a decline returns every dollar, and until our letter confirms the year you may withdraw in writing. From that letter the year is final, and the year begins on the date the letter names.
Or add the Archive Assessment first — $1,950, credited in full