Owner-Authorized Remote Operations
Owner-Authorized Remote Operations gives Digital Twin Pro permission to help maintain, update, troubleshoot, and configure your appliance remotely when you explicitly approve access.
Depending on the deployment, remote operations may use Tailscale SSH, AWS IoT Greengrass, or another approved secure-access method. Access is scoped, logged where supported, and used only for approved support, deployment, recovery, configuration, or fleet-management work.
This service is optional. Your appliance can still operate without a required Digital Twin Pro software subscription.
Pricing
| Engagement | What it is | Price |
|---|---|---|
| One-time remote support session | A single owner-approved session with a scope confirmed in writing before we connect | $249 · Buy → |
| Monthly remote operations | Recurring owner-approved maintenance and support, scoped per deployment | Custom quote |
| Business / fleet management | Multi-system deployments — see Fleet Management for Businesses | Custom quote |
You can also view the Remote Operations Session as a product, or start with all services.
What it can include
- Remote troubleshooting
- Software refreshes
- Configuration changes
- Model updates
- Integration setup
- Recovery assistance
- Log review
- Device health checks
- Security updates
- AWS IoT Greengrass component deployments
- Fleet grouping for business deployments
- Tailscale SSH access for approved support sessions
What it does not mean
- Digital Twin Pro does not have automatic access to every appliance by default.
- Digital Twin Pro does not access your private data without authorization.
- Digital Twin Pro does not guarantee uninterrupted operation.
- Digital Twin Pro does not replace your own backups, security policies, compliance controls, or account management.
- External providers and connected services remain governed by their own terms.
Privacy note. Remote access is owner-authorized and scoped: you approve each engagement, access is limited to the approved work, and it ends when the work is done. We do not browse or copy your private data beyond what the approved work requires.
Security note. Depending on your deployment, sessions use Tailscale SSH (access controlled through Tailscale users, groups, and ACLs, with optional session recording where enabled) or AWS IoT Greengrass (signed component deployments to enrolled devices or device groups) — or another secure-access method we approve together in writing.
How to start
Buy a one-time remote support session ($249) and we schedule by email, or contact us for a monthly or fleet quote. Deploying at multiple sites? See the Fleet pilot program.