Limited Hardware Warranty
Effective July 19, 2026.
One-year limited hardware warranty
Every Digital Twin Pro includes a one-year limited hardware warranty from the date of delivery. If your appliance has a manufacturing defect in materials or workmanship, we will repair it or replace it at our discretion, at no charge.
Dead on arrival
If a unit does not power on or fails basic function on first setup, contact support@digitaltwinpro.com within 15 days of delivery. We replace DOA hardware at no cost to you, including shipping both ways.
Replacement units
Repaired or replaced units are warranted for 90 days or the remainder of the original warranty term, whichever is longer. Advance replacement (a replacement shipped before we receive the defective unit) is included with the Concierge plan.
What this warranty does not cover
- Accidental damage, abuse, or liquid damage
- Use with power supplies other than the included or specified adapter
- Unauthorized hardware modification, unsupported software flashing, or disassembly
- Normal cosmetic wear
- Software issues resolvable by update or factory reset (covered by support, not warranty)
Your data
Warranty service may require erasing or replacing storage. Keep your own backups — data loss during warranty service is not covered, and maintaining backups is the customer's responsibility. Managed Care includes daily encrypted backups if you want that handled for you.
Third-party components
This warranty is provided by Digital Twin Pro and is independent of any warranty NVIDIA or other component manufacturers may offer. Your claim is with us — one contact, one process.
How to make a claim
Email support@digitaltwinpro.com with your order number and a description of the issue. We’ll confirm coverage and send shipping instructions.
This warranty gives you specific legal rights; you may also have other rights that vary by state. Nothing here limits rights you hold under applicable consumer law.