If it breaks, we fix it. That is the deal.
The short version: while you subscribe, the machine is our responsibility. If it breaks, we fix or replace it — that is our job, not yours. Here are the details, in plain words.
The warranty is part of the service, not an extra. For as long as you are a member, a fault in the machine is our problem: we repair it or replace it at no charge, under the same written playbook every time, and you deal with us — one contact, one process, no phone tree. There is no separate warranty to buy and no clock that runs out while you stay.
If it arrives damaged: the 72-hour guarantee
If your machine does not power on, arrives damaged, or fails on first setup, email support@digitaltwinpro.com within 72 hours of delivery and we replace it at no cost to you, including shipping both ways. After the 72-hour window, arrival problems are handled as ordinary claims — still covered, still free, per the process below.
How a claim works
It takes one email. Write to support@digitaltwinpro.com with a description of the problem. We confirm coverage, send shipping instructions, and pay the shipping on approved repairs. A replacement arrives configured for you — and because backups live on drives you own, your assistant’s memory comes back with it.
Your data, during a repair
They live on drives you own, in your home — we help keep them healthy as part of the plan, so a failed machine does not mean a lost memory. Any ordinary USB drive works — you provide it, and we set it up with you during onboarding.
Storage in any machine that comes back to us is erased as part of processing, and replacing storage happens only with your written consent.
We restore your assistant onto the repaired or replacement machine from your backup, as part of the service.
After a year: the machine becomes yours
Ownership vests at 12 months. Stay a year, and the machine — and everything it has learned — is yours to keep. Cancel after that and it keeps working, on your shelf, without us. As long as you stay subscribed, nothing about this page changes: faults remain our job, at no charge, for as long as you are a member.
If you cancel after your machine has vested
The machine keeps working — that is the point of ownership. What ends with the subscription is our care, including this warranty. If something breaks after that, we offer paid repair at plain prices: you write to us, we quote the repair in writing before any work begins, and you decide. No memberships required, no surprises — a quote first, always.
What is not covered
Some things are not on us, whichever year it is:
- Accidental damage, abuse, or liquid damage
- Use with power supplies other than the included or specified adapter
- Opening, modifying, or re-flashing the machine
- Normal cosmetic wear
If one of these happens, tell us anyway — we will quote a repair in writing, plainly, and you decide.
This warranty gives you specific legal rights; you may also have other rights that vary by state. Nothing here limits rights you hold under applicable consumer law. Order terms live in the terms of service; shipping in the shipping policy.
If it breaks, that is our job
Fixed or replaced at no charge while you subscribe — and after a year, the machine is yours to keep.
Apply for a founding place72-hour arrival guarantee · one contact, one process · shipping on us for approved repairs