Shipping Policy
Every Digital Twin Pro is assembled in Miami, FL, USA — configured and quality-tested by hand before it ships from our facility.
Order processing
Orders are prepared and configured within 2–4 business days. Because each unit is set up and tested individually, we take the time to make sure it arrives ready to run.
Shipping & tracking
We ship within the United States via UPS or FedEx Ground with full tracking. You'll receive a tracking number by email as soon as your unit is on its way. Typical transit time is 3–7 business days after processing.
Shipping cost
International: we currently ship directly to the United Kingdom, Germany, Austria, Belgium, Switzerland, and Czechia at a $99 flat rate (5–8 business days transit after dispatch). Other destinations are handled by request — contact support@digitaltwinpro.com.
By product
| Product | Configuration time | Shipping | Signature | Insurance |
|---|---|---|---|---|
| Digital Twin Pro | 2–4 business days | Carrier-calculated at checkout (FedEx, U.S.) | On request | Included in transit coverage |
| Studio | Stated at checkout, confirmed by email | Insured service | Required | Insured for full value |
If a package arrives damaged or goes missing in transit, contact support@digitaltwinpro.com within 48 hours of the delivery scan; we file the carrier claim and arrange replacement or refund per the Refund Policy. Address changes are possible until the shipping label is created — reply to your order confirmation as soon as possible.
International orders
We ship directly to the United Kingdom, Germany, Austria, Belgium, Switzerland, and Czechia at a $99 flat rate at checkout (5–8 business days transit after dispatch). For any destination not listed above, please contact support@digitaltwinpro.com before ordering so we can confirm carrier options and delivery estimates.
Questions
Email us any time at support@digitaltwinpro.com. See also our Warranty & terms.
What each level of ownership includes
| Self-owned | Managed Private AI | Concierge | |
|---|---|---|---|
| Hardware warranty | Included | Included | Included |
| Setup help | Included | Included | Priority |
| Updates | Paid, one-time | Included | Included |
| Remote sessions | Paid per session | Included in scope | Priority |
| Workflow tuning | Paid | Scheduled | Proactive |
| Backup help | Paid | Included | Included |
| Response time | Standard | Front of the queue | Named specialist |
| Replacement handling | Standard | Handled for you | Handled for you |
The box does not need a plan to keep working. These levels only change who does the tending.