Shipping Policy

Every Digital Twin Pro is assembled, configured, and quality-tested by hand before it ships from our facility in Miami, Florida.

Order processing

Orders are prepared and configured within 2–4 business days. Because each unit is set up and tested individually, we take the time to make sure it arrives ready to run.

Shipping & tracking

We ship within the United States via UPS or FedEx Ground with full tracking. You'll receive a tracking number by email as soon as your unit is on its way. Typical transit time is 3–7 business days after processing.

Shipping cost

Shipping is calculated at checkout based on your destination. Duties or taxes for international destinations are the responsibility of the recipient.

International orders

We ship internationally on request. Please contact support@digitaltwinpro.com before ordering from outside the United States so we can confirm carrier options and delivery estimates.

Questions

Email us any time at support@digitaltwinpro.com. See also our Return & Refund Policy (15-day returns).